About these terms

Wrapcraft is a trading style of Virtue Design Ltd, registered in England & Wales, company number 07221550, based in Felixstowe, Suffolk. These terms apply to all quotes and work carried out by Wrapcraft.

Quotes

Photo and online quotes are guide prices only. A fixed price is confirmed in writing after a survey. Written quotes are valid for [To confirm: e.g. 30 days]. Prices are shown plus VAT unless stated otherwise.

Booking and deposit

Work is booked once you accept the written quote. [To confirm: deposit amount or percentage, and when it is payable]

Payment

The balance is due [To confirm: e.g. on completion / within 7 days of invoice]. We accept [To confirm: payment methods].

Cancellations

If you are a consumer and the contract is agreed at your home, you have 14 days to cancel under the Consumer Contracts Regulations. If you ask us to start within that period you may need to pay for work done and materials ordered. [To confirm: cancellation terms after the 14-day period, including for specially ordered film]

Preparing for the work

Please clear worktops and give us access to the areas being wrapped. Cupboards do not need emptying. We will tell you in advance if anything needs to be removed.

Surfaces and suitability

We check surfaces at the survey and will tell you about any damage that needs repairing first. We cannot guarantee work over water-damaged, swollen or failing surfaces, or damage caused by moisture, heat or impact after fitting.

Colour and finish

Colours on screen are a guide only. We recommend confirming your choice from a physical sample. Natural-look films such as woodgrain and marble vary across a roll.

Guarantee

Our workmanship is guaranteed for 12 months from completion. Films carry the manufacturer’s own guarantee, typically up to 10 years for indoor use. That guarantee is provided by the manufacturer, not by Wrapcraft, and covers manufacturing defects such as yellowing, cracking and delamination. It does not cover wear and tear, impact, heat or cleaning damage, and is subject to the care instructions we provide. Expected life depends on how the surface is used and is not the same as the guarantee period.

Fire doors

We wrap fire door faces in fire-rated film and leave seals and intumescent strips clear. You are responsible for confirming which doors are fire doors and for informing your fire risk assessor of the refurbishment.

Complaints

If you are not happy with any part of the work, contact tim@wrapcraft.co.uk and we will put it right where we can.